Terms of Service
This document is a draft skeleton. The items marked like [COMPANY-NAME] must be filled in, and the whole document must be reviewed by a qualified person before it is published.
1. The Service
Ridehail, operated by [COMPANY-NAME] ("we", "us"), is a technology platform that connects people who want rides ("riders") with independent drivers who provide them ("drivers"). We provide the marketplace — booking, dispatch, navigation, fare estimation, tracking, and communication. The transportation itself is provided by drivers, not by us. Drivers are independent providers, not our employees or agents.
2. Accounts and eligibility
- You must be at least 18 years old and able to enter a binding contract.
- Accounts are created and accessed by OTP verification of your phone number. You are responsible for keeping control of that number and for all activity on your account.
- One account per person; information you provide must be accurate and kept up to date.
3. User conduct
- Use the Service only for lawful purposes and genuine rides.
- No harassment, abuse, or discrimination toward drivers, riders, or staff — in person or through in-ride chat.
- No fraudulent bookings, fake SOS alerts, manipulation of fares, promos, referrals, or ratings.
- No attempt to probe, disrupt, or reverse-engineer the platform, or to access another person's account or data.
- Add emergency contacts only with the consent of the people concerned.
4. Driver obligations
- Hold a valid driving licence and vehicle registration, and upload genuine documents for verification. Driving on the platform before approval, or on expired documents, is prohibited.
- Maintain all licences, permits, insurance, and vehicle roadworthiness required by applicable law for commercial passenger transport.
- Drive safely and lawfully; do not use the driver app in a way that distracts from driving.
- Complete accepted rides at the fare shown in the app; collect no more than that fare (plus any tip the rider freely gives).
- We may suspend or remove drivers for document fraud, safety complaints, or repeated service failures.
5. Fares and cash payment
- Fares are calculated and shown in the app before and after the ride.
- Payment is in cash, directly from rider to driver, at the end of the ride. We do not process card or online payments and do not hold rider money.
- Tips are optional and go entirely to the driver.
- Promotional discounts, referral rewards, and wallet credits, where offered, have no cash value outside the Service and can be changed or withdrawn.
6. Safety and SOS
The apps include an SOS feature that alerts our operations team and sends SMS alerts with a live-tracking link to the emergency contacts you have added. SOS depends on mobile network coverage, SMS delivery by telecom carriers, and your device's ability to determine its location — none of which we control. It can be delayed or fail. SOS is not an emergency service and is not a substitute for one: in any real emergency, call 112 (or your local emergency number) first.
7. Limitation of liability
The Service is provided "as is" and "as available". To the maximum extent permitted by law: we are not liable for the acts or omissions of drivers or riders; we are not liable for indirect, incidental, or consequential losses, including losses arising from unavailability of the Service, failed or delayed SMS/notifications (including SOS alerts), or inaccurate location or route data; and our total aggregate liability for any claim arising out of the Service is limited to the greater of the fare of the ride giving rise to the claim or INR 1,000. Nothing in these terms excludes liability that cannot be excluded under applicable law.
8. Indemnity
You agree to indemnify us against claims, losses, and expenses arising from your breach of these terms, your violation of law, or your interaction with other users, except to the extent caused by our own fault.
9. Suspension, termination, and account deletion
- We may suspend or terminate accounts that break these terms, endanger others, or abuse the platform. Where practical we will say why.
- You may stop using the Service at any time and may delete your account from inside the app (Profile → Delete account). Deletion disables sign-in immediately; data handling after deletion is described in the Privacy Policy.
- Sections that by their nature survive termination (fares owed, liability, disputes) survive it.
10. Changes to the Service and these terms
We may change the Service and these terms. Material changes will be posted on this page with a new effective date, and continued use of the Service after that date is acceptance of the change.
11. Governing law and disputes
These terms are governed by the laws of India. Courts at [COMPANY-NAME]'s registered place of business have exclusive jurisdiction, subject to any mandatory consumer-protection rights giving you a different forum.
12. Contact
[COMPANY-NAME] — [SUPPORT-EMAIL]